Terms & Conditions
Customer Care
Welcome to EXIM's Customer Care section. Our platform is built for global exporters and importers who struggle to find reliable and verified trade partners. This section is the perfect place to learn more about our services, and most importantly, how to reach out to us with any queries. Providing detailed information about our customer care policy is crucial to build trust and reassure our users that they can engage with us confidently.
Eligibility & Account Registration
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You must be at least 18 years old to use EX-IM.
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Users must provide accurate business details and undergo our verification process.
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You are responsible for keeping your login credentials secure and must report any unauthorized use.
Platform Usage & Responsibilities
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EX-IM provides matchmaking services between importers and exporters but does not guarantee successful transactions.
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Users are solely responsible for negotiating terms, agreements, payments, and deliveries with their matches.
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You agree not to use EX-IM for fraudulent, illegal, or misleading activities.
Verification & Trust Policy
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Users may be required to submit business documentation for verification.
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Verified users receive trust scores based on activity and ratings.
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EX-IM reserves the right to suspend or terminate accounts if fraudulent activity is detected.
Governing Law & Dispute Resolution
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These terms are governed by the laws of Singapore.
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Disputes should first be resolved amicably, but if unresolved, they will be subject to arbitration in Singapore.